Basic Troubleshooting (Online Portal) :

Steps you can take and things you can say to clients when they have issues.

1. Website is not loading

If cirrus.blinkcomet.com is not loading properly, here are some troubleshooting steps you can take:

Basic Troubleshooting:

1. Check Internet Connection
   • Ensure your internet is working by trying to load another website.
   • Restart your modem/router if needed.
2. Try a Different Browser
   • Open the website in Firefox, Microsoft Edge, or another browser to see if the issue is browser-specific.
3. Clear Browser Cache and Cookies
   • In Chrome: Press Ctrl + Shift + Delete, select Cached images and files, then Clear data.
   • Repeat for Firefox, Edge, or any other browser.
4. Disable Extensions or Use Incognito Mode
   • Extensions like ad blockers or security add-ons may interfere with loading. Try using Incognito (Private) Mode to bypass them.
5. Check If the Website Is Down for Everyone
   • Use DownDetector or IsItDownRightNow to check if others are experiencing the same issue.

2. Basic Steps to Check Internet Connection on a Windows PC

1. Check the Network Icon

• Look at the bottom-right system tray (next to the clock).
  • If you see a Wi-Fi icon with a warning (⚠️) or a network cable icon with a red X, there's a connection issue.
  • If the icon appears normal, proceed with further testing.

2. Try Loading a Website

• Open a browser (Chrome, Edge, Firefox) and try visiting a common website like www.google.com or www.bing.com.
  • If the website loads slowly or fails, there may be an issue with your internet.