🚨 Voicemail Transcription Not Working – Under Investigation

Issue Summary:
We are currently investigating a recent issue affecting voicemail transcription functionality for some clients. Voicemail messages are either not being transcribed properly or not appearing at all in the email notifications.

🔍 What We Know:

• The issue is specific to clients using voicemail transcription services through their PBX.

• It appears that certain PBX systems may require a firmware or module update to restore full transcription functionality.

• We are working to determine whether any bugs, corrupted modules, or outdated firmware are contributing to the problem.

🛠️ Current Status:

• Our engineering and support teams are actively analyzing affected systems.

• Updates will only be applied after we confirm the system is stable and not impacted by any underlying software issues.

• We anticipate a solution to be in place within the coming week.

📩 Client Communication:

Once the issue is resolved, we will notify all affected clients via email with instructions and next steps, if any action is required on your end.

🙏 We Apologize:

We understand how important voicemail transcription is to your workflow. Thank you for your patience as we work diligently to resolve the issue.

📞 Need Assistance?

If you're experiencing this issue:

• 📧 Reply to your open ticket

• 📞 Call us at 1-877-891-2332

• 💬 Submit a new support request at blinkvoice.com/support